Refund Policy

1. Overview

At GhostShell, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward return and refund process. This policy applies to all Products purchased directly through our website at ghostshell.shop.

2. EU Consumer Withdrawal Right

If you are a consumer residing in the European Union, you have a statutory right to withdraw from your purchase within 14 calendar days without giving any reason. The withdrawal period begins on the day you or a third party designated by you (other than the carrier) takes physical possession of the Products.

To exercise your right of withdrawal, you must inform us of your decision by email to info@ghostshell.shop with a clear statement. We will reimburse all payments received from you, including standard delivery costs, within 14 days from the day we receive the returned Products.

3. GhostShell 14-Day Return Policy

Alongside your statutory EU rights, GhostShell accepts returns within 14 days from the date of delivery. The window is counted from the day you take physical possession of the Products, not from the date of the order.

To be eligible for a return under this policy:

• The item must be in the same condition as received.
• All original tags, labels, and protective packaging must be intact.
• CE armor inserts must be present and undamaged.
• The item must not show signs of wear, use, washing, or alteration.

4. Safety Gear Return Conditions

Because the armour inserts supplied with GhostShell Products are classified as personal protective equipment (PPE), we apply additional hygiene and safety conditions to returns:

• Products that have been worn, washed, or used on the road cannot be returned for hygiene and safety reasons.
• CE armor inserts that have been removed from their protective sleeves may not be eligible for a full refund if damage is suspected.
• Items with removed or damaged hygiene seals (if applicable) may be refused.

We reserve the right to inspect all returned items before approving a refund. Items that do not meet return conditions may be sent back to you at your expense.

5. How to Return an Item

Step 1 — Contact Us: Send an email to info@ghostshell.shop with your order number and reason for return. We will respond within 24 business hours with return instructions.

Step 2 — Prepare Your Package: Place the item(s) in the original packaging where possible. Include a copy of your order confirmation or order number inside the package.

Step 3 — Ship the Return: Ship the package to the return address provided in our email. We recommend using a trackable shipping service, as GhostShell cannot be held responsible for lost return shipments.

Return Address: GhostShell Returns, Lithuania, EU. The full address will be provided in your return instructions email.

6. Refunds

Once we receive and inspect your return, we will send you an email notification. Approved refunds will be processed to your original payment method within 5–10 business days. The timing of the refund appearing in your account depends on your bank or card issuer.

Shipping costs:

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• For defective or incorrectly shipped items, GhostShell will cover the return shipping cost.

7. Exchanges

We currently process exchanges as returns followed by a new order. If you need a different size, please return the original item following the process above, then place a new order for the correct size at ghostshell.shop.

This ensures the fastest delivery of your replacement item. If the exchanged item is the same product in a different size and you contact us before returning, we may waive the new-order requirement at our discretion.

8. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect item, please contact us immediately at info@ghostshell.shop with photos and your order number. We will:

• Replace the item at no additional cost, or
• Issue a full refund including original and return shipping costs.

Claims for defective products must be made within 14 days of delivery. Beyond this period, manufacturing defects may be covered under warranty at our discretion.

9. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Items marked as "Final Sale" or "Clearance"
• Products that show signs of wear, use, washing, or road use
• CE armor inserts that have been damaged or altered

10. Contact

For any questions about returns, refunds, or exchanges, please reach out to us:

Email: info@ghostshell.shop
Response Time: Within 24 hours on business days
Website: https://ghostshell.shop/pages/contact